Terms of service
What you agree to by using this site, what happens when you buy something, and the limits on what this site promises.
Written by Sarah CollinsLast updated
Using PCOSguides means accepting these terms. You may read, print and quote the pages here with a link back. Anything you buy is a personal licence to one copy, refundable for 30 days. Nothing on this site is medical advice, nothing is guaranteed, and liability is limited to what you paid. The laws of the State of Texas, United States govern.
Who you are agreeing with
PCOSguides is published from Texas, United States by Sarah Collins. There is no company behind it and no team — one person researches, writes and sells everything on it. "We" and "us" on this page mean that one person.
Email is the contact route: support@pcosguides.com. It is read by Sarah, and the contact page sets out what that inbox can and cannot answer.
No postal address is published here yet. When one is, it will appear on this page and in the footer of every email, because that is what the law requires and not because it looks official.
Accepting these terms
You accept these terms by using the site — reading a page counts. If you do not accept them, the remedy is to stop using the site, and that is genuinely fine. Nothing here traps you.
Two extra conditions apply if you buy something. You must be 18, or old enough where you live to enter a contract, and the payment method must be yours to use. Buying on behalf of someone else is fine; buying with someone else's card is not.
These terms sit alongside two other pages, and all three apply at once:the medical disclaimer, which governs how health content here may be used, and the privacy notice, which governs what happens to your data. Where the medical disclaimer is stricter than this page, it is the disclaimer that applies.
What you may do with this site
Everything published here is free to read, and the licence to read it is deliberately wide. You may:
- Read any page, on any device, without an account and without paying.
- Print a page, save it, or take it into an appointment and hand it to your clinician.
- Quote a passage anywhere — a forum, a post, a slide, a group chat — as long as you name PCOSguides and link to the page you took it from.
- Link to any page here. You never need permission to link, and you never need to ask before recommending a page to someone.
- Feed a page to an AI assistant and ask it questions. Answer engines are welcome to crawl, quote and cite this site — /llms.txt exists to make that easier, and the crawlers are allowed on purpose.
What that licence does not cover is taking the work wholesale. You may not republish an entire article, scrape the site to rebuild it somewhere else, translate it and publish the translation as your own, sell access to it, or strip the attribution off a passage and present the research as yours. The text, tables, comparisons and illustrations here stay the property of the publisher.
If you want to do something this section does not cover — reproduce a table in a course, hand a guide to a clinic's patients, translate a page for a community that needs it — write and ask. That is a conversation, not a rejection, and the answer is usually yes with a credit line.
Things you may not do
- Break into, overload, or probe the site for weaknesses.
- Scrape at a rate that degrades the site for people reading it. Normal crawling is fine; hammering it is not.
- Impersonate the publisher, or imply this site endorses you, your product or your clinic.
- Republish content in a way that removes the medical disclaimer or the last-reviewed date. Those two elements travel with the text for a reason.
- Share, resell or upload a paid download. That one ends the licence — see below.
Buying a digital product
Nothing is on sale on this site today. This section is written ahead of the first paid guide so the terms exist before the checkout does, and so you can read them without a purchase decision in front of you.
When the contract is formed
Placing an order is an offer to buy. The contract forms when the confirmation email carrying your download or access link is sent — not when you click pay, and not when your card is authorised. Until that email goes out, no contract exists.
If an order cannot be fulfilled — a pricing error, a product withdrawn, a payment that does not clear — it is cancelled and anything taken is refunded in full. A price shown wrongly is not a price you can hold us to, and you will be told which it was rather than left to guess.
Payment
Prices are in US dollars and shown before you pay, along with any tax that applies to your location. Payment is handled by a third-party processor; card details go to them and never to us, and we could not store a card number if we wanted to.
Delivery and access
Digital products are delivered by email to the address used at checkout, and there is nothing to ship. If the email has not arrived, check the spam folder first, then write tosupport@pcosguides.com with the address you used and we will get the file to you. A download that failed is not a purchase you lose.
Files are hosted for as long as the product is sold and for a reasonable period after it is withdrawn. Download your copy and keep it. A link is not a substitute for the file.
What you are buying
You are buying a personal, non-exclusive, non-transferable licence to use one copy for yourself. You are not buying the copyright, and the licence does not expire — a guide you bought stays yours to use even if it is later withdrawn from sale.
Under that licence you may:
- Read it, print it, and keep copies on your own devices.
- Use the plans, checklists and templates in it in your own life, for as long as you like.
- Show it to your doctor, your dietitian, or anyone helping you manage your own health.
- Quote a short passage with attribution, exactly as you may with the free pages.
You may not:
- Resell it, licence it on, give it away, or bundle it into something you sell.
- Upload it to a file-sharing site, a course platform, a paid community, a Drive folder, or anywhere else it can be downloaded by people who did not buy it.
- Share your download link or your access credentials.
- Remove the attribution, the disclaimer, or the version date from a copy you pass on.
- Use it as material for a service, a programme or a product of your own.
One licence is one person. If you are a clinician, a coach or a support group and you want to use something with the people you work with, email us — group and clinic use is a normal request and there is a normal answer to it.
Redistributing a paid product ends the licence immediately, and access can be withdrawn without a refund. That is the entire enforcement mechanism, and the far more likely outcome of a shared file is an email asking you to take it down.
The 30-day refund
Ask within 30 days of buying and you get your money back. You do not have to give a reason, you do not have to prove you tried, and you do not have to return anything — a digital file cannot be returned, so we do not perform the ritual of asking.
Email support@pcosguides.com from the address you used at checkout, or tell us which address you used. The refund goes back to the payment method you paid with; how long it takes to appear is up to your bank, not us.
| The situation | What happens |
|---|---|
| You read it and it was not what you wanted | Full refund within 30 days of purchase. No reason needed, no questions back |
| The file will not download, will not open, or arrived corrupted | We fix it or refund you — your choice — whenever you tell us, inside 30 days or out |
| You were charged twice, or charged for something you did not order | Refunded in full as soon as we can see it in the records |
| You bought it more than 30 days ago and changed your mind | No automatic refund. Write anyway and say what happened — it is read by a person |
| A refund is issued | The licence ends. Delete your copies. Nothing is clawed back automatically |
Buying the same product a second time after being refunded for it is the one case where a further refund can be declined. Everything else gets refunded.
Consumer law where you live may give you a stronger or longer right than this — a statutory cancellation period, for example. Where it does, that right applies on top of this policy and is not replaced by it.
If a membership launches: how renewal would work
There is no membership, no subscription and no recurring charge on this site today, and no card on file anywhere. One is planned. These are the renewal terms it will carry, published now so they are not read for the first time on a checkout page.
| The term | What it will mean |
|---|---|
| It renews automatically | Your payment method is charged at the start of each billing period, without further action from you, until you cancel |
| What you are charged | The price and the billing period shown at checkout and repeated on your receipt. A price change is notified before the renewal that would use it, and you can cancel first |
| How to cancel | One step, from your own account or by email. No phone call, no retention interview, no form that has to be posted |
| When cancelling takes effect | At the end of the period you have already paid for. You keep access until then and are not charged again |
| A renewal you did not want | Tell us and it is refunded. A charge that lands after someone meant to cancel is a failure of ours, not a sale |
| What you keep afterwards | Files downloaded while you were a member stay yours under the same personal licence. Members-only areas close |
The renewal date, the amount and the cancellation route will be stated on the checkout page before payment, in the confirmation email, and inside the account itself. If you ever cannot find how to cancel, that is a defect — email us and we will cancel it for you and then go and fix the page.
Nothing here is medical advice
Sarah is not a doctor or a dietitian. Nothing on this site is a diagnosis or a treatment plan, and every article names the point at which you should be talking to a clinician instead of reading.
Doses, lab ranges and timelines quoted here describe what a named study measured in a named group of people. They are a description of evidence, not a prescription for you, and the dose that was studied is not automatically the dose that is safe alongside what you already take. Do not start, stop or change a medication, a supplement or a significant part of how you eat because of something you read here.
The full version of this, including what to do in an emergency and the extra caution that applies in pregnancy, is at the medical disclaimer. It is part of these terms and is worth the five minutes.
Links to other sites
This site links out constantly — to studies, guidelines, trial records, services and occasionally products. Those destinations are not under our control. We are not responsible for what they say, what they sell, what they do with your data, or whether the link still works.
Some outbound product links earn a commission. That is disclosed beside the link itself as well as on the affiliate disclosure page, and a commission never changes what a page says about the evidence.
What this site does not warrant
The site and everything on it is provided as it is, and as it happens to be available. To the fullest extent the law allows, there are no warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, or that any result will follow from anything you read.
Concretely, and without hiding behind the paragraph above, this site does not promise that:
- Every page is current. Guidance changes, studies are superseded, and a page carries its last-reviewed date precisely so you can judge that for yourself.
- Every page is free of error. Research is summarised by a human being, mistakes happen, and the ones we find are published at Corrections rather than quietly patched.
- The site will always be up, always be fast, or never lose a page.
- Any link, download or email will always work.
- Anything described here will work for you. Every protocol on this site names who it does not work for, and that section is the honest part of the page.
Limits on liability
To the fullest extent the law allows, we are not liable for indirect, incidental, special or consequential loss — including lost income, lost data, lost time, or a health outcome — arising from using this site, relying on something published here, or being unable to reach it.
Where liability cannot be excluded, it is capped at the amount you paid for the specific product the claim concerns. Most of this site is free, and the cap reflects that honestly rather than pretending otherwise.
Three things are not limited by any of that, and never will be:
- Liability for death or personal injury caused by negligence.
- Liability for fraud or fraudulent misrepresentation.
- Anything else the law does not permit to be limited or excluded.
Your statutory consumer rights are unaffected by this section. If the law where you live gives you a remedy, this page does not take it away, and no clause here should be read as trying to.
The reason this section exists is narrow and worth stating plainly: a general article cannot see your labs, your history or your prescriptions, so the decision about what to do with it is made by you and the clinician who can see all three. That is where the responsibility sits.
Ending access
You can stop using the site at any time. Unsubscribe links are in every email and they work on the first click.
Access can be withdrawn from anyone who attacks the site, scrapes it destructively, abuses the inbox, or redistributes a paid product. Nothing else gets anyone removed — disagreeing with an article, asking for a refund, or sending a correction never will.
Governing law and disputes
These terms are governed by the laws of the State of Texas, United States, without regard to conflict-of-law rules, and disputes go to the courts of Texas, United States.
If you live somewhere with mandatory consumer protection — the UK, the EU, Australia, Canada and many US states all have it — that law still applies to you, and the clause above does not remove your right to bring a claim where you live or to rely on the protections you have there.
Before any of that: email us. Refunds, broken downloads and factual corrections are the things this inbox is for. Nothing has been sold yet, so there is no track record to point at — what we can say is what we will do download or a factual correction, and all three are settled the same day they are understood.
The rest of the small print
- If one clause fails, the rest stand. A clause a court will not enforce is severed; everything else continues to apply.
- Not enforcing something once does not waive it. Letting one thing go is not permission for the next one.
- These terms are the whole agreement about using this site and buying from it, together with the medical disclaimer, the privacy notice and the affiliate disclosure.
- You may not transfer your rights under them to someone else. We may transfer ours if the site changes hands, and your rights travel with it.
- There is no agency, partnership or employment between you and this site, and nothing here makes anyone anyone else's representative.
Changes to these terms
These terms will change as the site does — when the first product ships, when a membership opens, when a lawyer has been through this draft. The last-updated date at the top of the page moves whenever the substance changes, and never simply to make the page look maintained.
Continuing to use the site after a change means you accept the new version. For a change that affects something you have already bought, or a subscription you already hold, you will be emailed before it takes effect rather than being expected to re-read this page.
The version that governs a purchase is the version that was live on the day you bought. A later edit cannot be applied backwards to a transaction that is already done.
Questions about any of this
Email support@pcosguides.com. If a clause here is unclear, that is a writing problem worth fixing, and pointing at it helps the next person as much as it helps you. How the site works day to day is set out atEditorial policy, and who writes it is atAbout.